Thank you for purchasing from PrepNation. We provide digital educational products including mock tests, PDFs, practice papers, notes, and exam preparation materials through exam.gkresult.in.
Please read our Refund & Cancellation Policy carefully before making any purchase.
1. Digital Product Nature
All products available on PrepNation are digital products delivered electronically.
These may include:
- Mock tests
- PDFs
- Practice sets
- Study notes
- Exam preparation materials
- Downloadable educational files
No physical products are shipped.
2. No Refund Policy
Due to the digital nature of our products, all sales are generally final and non-refundable once:
- The product is downloaded
- Access is granted
- Files are delivered
- Mock test access is activated
Users are advised to carefully review product details before purchasing.
3. Eligible Refund Cases
Refunds may only be considered under the following situations:
Duplicate Payment
If a user is charged multiple times for the same product accidentally.
Technical Issue
If the purchased product is not delivered due to a verified technical problem from our side.
Incorrect Transaction
If payment is deducted but product access is not provided successfully.
4. Non-Refundable Situations
Refunds will not be provided for:
- Change of mind after purchase
- Lack of usage
- Failure to read product description
- Device compatibility issues
- Internet-related problems on the user side
- Incorrect purchase made by the user
- Dissatisfaction related to exam results or performance
- Claims regarding exact exam questions not appearing in the final exam
PrepNation and exam.gkresult.in do not guarantee that questions from mock tests or PDFs will appear in actual examinations.
Our content is prepared using:
- Previous years’ question paper analysis
- Teacher experience
- Exam trends
- Practice-based preparation methods
All materials are designed for educational and practice purposes only.
5. Cancellation Policy
Since digital products are delivered instantly, orders cannot usually be cancelled after successful payment and access delivery.
If users face payment-related issues, they should contact support immediately.
6. Refund Processing Time
If a refund request is approved, the refund may take approximately:
- 5–10 business days
depending on the payment provider or bank processing time.
7. Fraudulent Activity
PrepNation reserves the right to reject refund requests if:
- Fraudulent activity is detected
- Unauthorized payment disputes are raised
- Content misuse or sharing is identified
- Terms & Conditions are violated
Accounts involved in misuse may be permanently restricted.
8. Payment Gateway
Payments on PrepNation may be processed securely through providers such as Razorpay or other trusted payment services.
Payment-related processing timelines may vary depending on the payment gateway and banking institution.
9. Contact for Refund Support
For refund-related support or transaction issues, users may contact us through our official website:
Please include:
- Registered email address
- Payment screenshot
- Transaction ID
- Product details
to help us process your request faster.
10. Policy Updates
PrepNation reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice.